Privacy Policy

Your privacy is important to us. It is our policy to respect your privacy regarding any information we may collect from you across our website. This privacy policy describes how and when we collect, use and share information when you contact us.

What information do we keep about you?
We hold personal data about you that you have given us during the during the enquiry or purchasing process (for customers and potential customers).

This data comprises: your name, company name, address, phone number, email address.

If you are a customer we may also keep commercial and accounting correspondence between us which may contain personal data.

What do we do with the information?
We lawfully process it, with your consent, as follows:
For customers and potential customers- to manage our commercial dealings with you including our contractual obligations, account management functions and financial/accounts functions, as well as keeping you informed of our news and events relevant to you. 

These are the only purposes for which we use your data.  

Why can we keep the information?
The legal basis for processing your data is our legal and contractual obligations and legitimate interest (communications and information relevant to the services requested or provided), as well as your consent when appropriate (e.g. for subscribers).

Who keeps your information, where is it kept and who can see it?
Our data manager for this data is Emma Farnworth who can be contacted by email on [email protected]

Your data is kept on software database and is password protected. Emails are kept on our email system which is also password protected. It can only be viewed by our data manager, and personnel involved in or responsible for the communications listed above and in the management and running of our services.

We do not share this information with any other third parties unless required to do so by law, or in order to perform our legal or contractual obligations.

How long do we keep it?
We ensure your personal data is kept securely. It is deleted from our customer records when requested by email or in writing to our data manager. We reserve the right to retain commercial and accounts information that we are obliged to keep by law or that we need to keep for our legitimate interest in running our business (such as accounts information and commercial records). Accounts records are kept for 6 years.

What are your rights?
Under the regulations you have various legal rights, including the following.
You have the right to:

– see any data we hold about you free of charge
– have inaccuracies in any data held about you corrected
– have information erased (and forgotten by us), subject to retaining commercial and accounts information as described above
– prevent direct marketing to you by us
– data portability (to be provided with an electronic copy of the data relevant to you)
– complain to the regulator (ICO) 

You may request to see the data we hold about you, or instruct us on any of these rights you wish to invoke, by email on [email protected]. We will respond within 30 days.